The Ombudsman Services Scheme
We’re delighted to announce that we have broadened our membership with the Ombudsman Services Scheme as part of our commitment to providing outstanding customer service. This will ensure that our clients have access to an independent dispute resolution service should it be needed.
The Ombudsman Services Scheme is an independent body that provides dispute resolution services to businesses and consumers. It is designed to resolve complaints quickly and fairly without costly and time-consuming legal proceedings.
Broadband, telecoms, and energy
Rubix VT was initially able to offer the service to broadband and telecoms customers, however, following a period of positive feedback, we have enhanced their membership to include customers who instruct Rubix VT for their energy services.
By enhancing the scheme to cover energy customers, Rubix VT is demonstrating its commitment to providing the highest levels of customer service that we, as a company, believe our clients should have access to, should they ever need it.
The Ombudsman Services Scheme is just one of many steps that we have taken to improve our customer service offering. We have also invested heavily in training and development, ensuring our team has the skills and knowledge to deliver outstanding client service.
Our customer service
Overall, the decision to enhance our membership with the Ombudsman Services Scheme is a positive development for our customers and us. By demonstrating our commitment to customer service, we are setting ourselves apart from competitors and positioning ourselves for long-term success.
If you’re paying too much for your business telecoms, broadband or energy, contact our team to discuss switching to Rubix VT.
Contact us at hello@rubixvt.com
